Terms and Conditions

1. Introduction

We welcome you to our website: www.wouf.es. The hereby document holds the conditions under which the use of this website is regulated. Terms and conditions apply, on the one hand, to WOOUF SL, limited liability society with CIF: B65795833, registered in the trade register of Barcelona in volume 43209, Folio 155, Sheet B427028, 1st, (located in Sancho de Ávila 83-89, Planta 4, 08018 Barcelona, Spain) and, on the other, to the person/people whom acquire through our web any product/service.
Wouf reserves the right to revise and modify the hereby conditions at any moment, therefore the buyer must always read them before placing an order.

2. Customer service

For any doubts or queries, or if you would like to receive more information about our services and products, feel free to contact us:
Telephone: +34 93 309 35 53
E-mail: customercare@wouf.com

3. The order

All orders presuppose acceptance of prices and product description. Product orders are subject to availability and, in this sense, if the product ordered is not in stock or available, the buyer will be informed in short notice and will be given the possibility to change the order or cancel it and request the refund of all costs paid.
To place an order, the buyer will have to use the buy online method. Once the purchase has been completed, the buyer will receive an e-mail acknowledging receipt of his/her order (Order Confirmation).
Wouf reserves the right to cancel any order if some anomaly was observed in the order placement or if the information given by the buyer was not filled out correctly.

4. Prices and payments

All prices indicated in this website are shown in Euros and include VAT, excluding shipping costs, which will be added to the total cost of the order, depending on item and delivery location. As the countries outside the European Union are not subject to Spanish VAT, this will be deducted from the purchase price during the checkout process.
All products are subject to change of price at any moment, although price modifications will not affect orders already confirmed by us.
Products will remain property of Wouf until the payment has been confirmed.
If your purchase is done through our e-shop, all orders must be paid exclusively in Euros and using a credit card or PayPal system. If the purchase is done by e-mail, all orders must be paid exclusively in Euros and the payment must be made through bank transfer, credit card or PayPal system. Maximum security is guaranteed for the three payment methods.

5. Delivery

Orders will be delivered at the address provided by the buyer as soon as possible: within 2 to 5 working days for deliveries inside the EU and within 3 to 5 days for countries outside the EU, always subject to stock availability.

6. Changes and refund

6.1 Changes:
In order to change a product: you have 14 days from the date of arrival of your purchase. To proceed, please always notify us at customercare@wouf.com indicating the product you wish to change and the reason why you want to change it.
Any change will only be accepted when the item is in perfect conditions with its original packaging. Please send the products you want to change to below address:
WOOUF SL. c/Sancho de Ávila nº 83-89, Planta 4, 08018 Barcelona, Spain.
We recommend you to send the package with tracking number to avoid any lost in the transit. Any exchange for another  item will generate new shipping costs that will be at your charge.

6.2 Refund:
In order to return a product: you have 14 days from the date of arrival of your purchase. To proceed, please send us mail at customercare@wouf.com indicating the product you want to return and the reason why you want to return it.
Any refund will only be accepted when the item is in perfect conditions with its original packaging. Please send the products you want to return to below address:
WOOUF SL. c/Sancho de Ávila nº 83-89, Planta 4, 08018 Barcelona, Spain.
We recommend you to send the package with tracking number to avoid any lost in the transit. Once we receive your parcel and ensure the product is in good conditions, we will refund you the money of the product to the same method payment you used to pay.

7. Responsibility and exoneration of responsibility

Wouf only takes full responsibility, subject to any purchase acquired through its website, of the selling price of its products. We exonerate any responsibility due to indirect damages derived from the use of Internet, such as server breakdown, spyware intrusion or presence of computer virus or any other factor beyond our control, in accordance with the current jurisprudence.

8. Website content property

All images, pictures, illustrations, designs and any other element conforming this website is exclusive property of WOOUF SL. Respecting this, the use, copy, modification, publication or distribution of this content is absolutely forbidden without previous authorization of WOOUF SL.

9. Duration

The hereby terms and conditions should be applied all throughout active services offered by WOOUF SL.